Loyalty Program Details
Join the Loyalty Program and start earning rewards!
Loyalty – Frequently Asked Questions
What are the Rewards?
You can earn a $25 Reward for every 250 Points you earn! ($50 Reward for 500 Points, $100 Reward for 1000 Points)
How do I join the Loyalty Program?
Visit this link – CLICK HERE. Please note: if your email address is entered incorrectly – you will not be able to remotely log in to your account – for actions like; checking your Point Balance & Reward status.
How do I accrue Points?
You earn one Point for every dollar spent on food & drinks. This applies to purchases in the restaurant, and using our online ordering system. When you earn a Reward, it automatically loads onto your User Account so you don’t have to keep track of emails or certificates.
Are there any exclusions on accruing Points?
Points are not acquirable on Holidays, Banquet Bookings, Gift Cards or E-Gift Card sales.
How are my points tracked?
Points are being tracked digitally in your account. You must tell your server or bartender before cashing out your check in order to have your points added to your account. You will also accrue Points on orders placed through out website’s Online Ordering when you sign in to your account.
Do points expire?
No. Points will stay in your account until you redeem a Reward.
How do I find my Point Balance?
You can ask your server or bartender at your visit. Additionally, you will find your Point Balance printed on the bottom of your check.
Remotely: You need to have an email address associated with your User Account to check your Point Balance. You can find your balance using this link and logging into your account with your email address. You will find the Account Sign In Link on the top right of your screen.
How do I use my Rewards?
Just let your server or bartender know when you’re ready to redeem your Rewards and they can apply them to your check. You can also apply Rewards you’ve earned to your online orders using our Online Ordering system.
Do rewards expire?
No.
Can I transfer my Points balance to another guest, or combine my balance with another guest’s point total?
Unfortunately, no. Your Points are assigned to your unique User, and cannot be transferred.
Can we split Points between two of more guests at our table?
Unfortunately, the system allows only one user to collect Points on a check. We are also unable to split checks on a table.
Are there any exclusions on redeeming Rewards?
Rewards cannot be redeemed with 3rd Party delivery partners.
Can I use Rewards towards gratuity?
No. Rewards do not have any cash value and will not translate to gratuity
Can i get cash back on a Reward balance?
No. Rewards do not have any cash value.
I forgot to tell my server that I was a Loyalty Member before I closed out my check, can you add my Points to my account?
Unfortunately, the system cannot retroactively add Points to your account.
Can I have multiple Loyalty User Accounts?
Some guests end up with more than one Loyalty User Account so the Points for their visits are being distributed to different accounts and it takes longer to earn Rewards. You should only have one Loyalty User Account. If you have been informed by an MRG staff member that you have multiple User Accounts in the system, just email owen@millrestaurantgroup.com so we can combine your accounts.
How do I change my email or phone number associated with my Loyalty User Account?
If you need to change any of your personal information, please email owen@millrestaurantgroup.com and we will update your profile.
What if my phone number isn’t working in the restaurant or when I try to check my balance?
We must not have your current phone number on your Loyalty User Account profile. Please email owen@millrestaurantgroup.com with your Name and the phone number/email address you’d like associated with your card so we can add it to your profile and everything will work.